1. Introduction
Welcome to Qareto ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://qareto.online and use our AI-powered receptionist services.
Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide, including:
- Account Information: Name, email address, password, and business details when you register for an account.
- Business Information: Business name, description, services offered, and operating hours that you configure for your AI receptionist.
- Payment Information: Billing details processed securely through our payment provider (Dodo Payments). We do not store your full credit card details.
- Communications: Information you provide when contacting our support team.
2.2 Information Collected Through the Widget
When visitors interact with your Qareto widget, we may collect:
- Lead Information: Names, email addresses, phone numbers, and messages submitted by visitors through the chat widget.
- Appointment Requests: Preferred dates, times, and service types for appointment bookings.
- Conversation Data: Chat messages exchanged between visitors and the AI assistant.
2.3 Automatically Collected Information
We automatically collect certain information when you use our Service:
- Usage Data: Pages visited, features used, and actions taken within the dashboard.
- Device Information: Browser type, operating system, and device identifiers.
- Log Data: IP addresses, access times, and referring URLs.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our Service
- To process transactions and send related information
- To send administrative information, updates, and security alerts
- To respond to your comments, questions, and support requests
- To analyze usage patterns and improve user experience
- To detect, prevent, and address technical issues and fraud
- To comply with legal obligations
4. AI and Data Processing
Qareto uses artificial intelligence to power its chat functionality. Here's how we handle data in relation to our AI:
- AI Processing: Conversation data is processed by AI models to generate responses. We use third-party AI providers (such as OpenAI) to power our chat functionality.
- No Training on Your Data: Your business information and customer conversations are not used to train AI models.
- Data Retention: Conversation data is retained to provide you with lead and appointment management features, and is deleted upon account termination or upon request.
5. How We Share Your Information
We may share your information in the following circumstances:
- Service Providers: We share data with third-party vendors who assist in providing our Service (e.g., hosting, payment processing, AI providers, analytics).
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
- With Your Consent: We may share information for other purposes with your explicit consent.
We do not sell your personal information to third parties.
6. Third-Party Services
Our Service integrates with the following third-party services:
- Dodo Payments: For secure payment processing and as our Merchant of Record. Dodo Payments' privacy policy applies to payment data.
- OpenAI: For AI-powered chat responses. Conversation data is sent to OpenAI for processing.
- Vercel: For hosting and infrastructure services.
- MongoDB: For database services.
Each third-party service has its own privacy policy governing the use of your information.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information.
- Essential Cookies: Required for the Service to function properly (e.g., authentication).
- Analytics Cookies: Help us understand how visitors interact with our Service.
- Preference Cookies: Remember your settings and preferences.
You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features may not function properly without cookies.
8. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure password hashing
- Regular security assessments
- Access controls and authentication
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain your information for as long as your account is active or as needed to provide our Service. We may retain certain information as required by law or for legitimate business purposes. Upon account deletion, we will delete or anonymize your data within 30 days, except where retention is required by law.
10. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your personal data.
- Portability: Request transfer of your data to another service.
- Objection: Object to certain processing of your data.
To exercise these rights, please contact us at support@qareto.online.
11. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
14. Contact Us
If you have any questions about this Privacy Policy, please contact us: